Refund and Returns Policy for Goodbina – Luxury Beauty Products

Effective Date: January 7, 2025

At Goodbina, we are committed to providing you with the highest quality luxury beauty products and a pleasant shopping experience. If, for any reason, you are not completely satisfied with your purchase, our Refund and Returns Policy outlines how you can return items and receive a refund or exchange.

Please carefully read the following policy for a complete understanding of how we process returns, exchanges, and refunds.

1. Return Eligibility

We accept returns of products purchased through our website zylocrypto.com under the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Product: To be eligible for return, the product must be unused, unopened, and in its original packaging. Products that have been opened, used, or altered in any way are not eligible for return.
  • Exclusions: Certain items may not be eligible for return, including but not limited to:
    • Sale or clearance items
    • Gift cards
    • Personalized or custom products
    • Skincare or beauty products that have been opened or used

If you have any doubts about whether your item qualifies for a return, please contact us at info@goodbina.com before initiating the return process.

2. How to Return a Product

To begin the return process, please follow these steps:

  1. Contact Customer Support: Email us at info@goodbina.com within 30 days of receiving your product. Provide the following details:

    • Order number
    • Product name(s) and quantity
    • Reason for return

  2. Return Authorization: Once we receive your return request, our customer service team will review it and issue a Return Merchandise Authorization (RMA) if your return is eligible. You will receive instructions on how to return the product and the address to send it back to.

  3. Package the Product: Carefully repackage the product in its original packaging (if possible) to avoid damage during shipping. Include a copy of the original receipt or proof of purchase inside the package.

  4. Ship the Product: Send the return package to the address provided in your RMA instructions. The customer is responsible for return shipping costs, except in cases where the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refund Process

Once we receive the returned item and confirm it meets our return conditions, we will process your refund. The following points apply to our refund process:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment method, it may take up to 5-10 business days for the refund to appear in your account.
  • Refund Amount: Refunds will be issued for the cost of the product(s) returned. Shipping fees are non-refundable, except in cases where the product was damaged or an error occurred on our part.
  • Partial Refunds: In some cases, we may issue a partial refund if the product has been opened or used, and it is still in resalable condition.

4. Exchanges

At Goodbina, we do not offer direct exchanges for products. If you would like to exchange an item for another product, you must return the original item and place a new order for the desired product.

Please follow the steps in the “How to Return a Product” section and place a new order after receiving your refund.

5. Damaged or Defective Products

If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps:

  1. Contact Customer Support: Notify us within 7 days of receiving your damaged or defective product. Send an email to info@goodbina.com with the following details:

    • Order number
    • Product name(s)
    • Photos of the damage or defect

  2. Return Instructions: If your product is eligible for a return due to damage or defect, we will issue you a prepaid return shipping label, and the return shipping costs will be covered by Goodbina.

  3. Refund or Replacement: Once we receive the damaged or defective product, we will issue a full refund or send you a replacement, depending on your preference and stock availability.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These items include, but are not limited to:

  • Gift Cards: Gift cards cannot be returned or refunded.
  • Personalized Products: Items that have been customized or personalized cannot be returned unless defective.
  • Used or Opened Skincare/Cosmetics: Products that have been used or opened for hygiene and safety reasons are not eligible for return unless defective.

7. Shipping Costs

  • Return Shipping Costs: The customer is responsible for paying the return shipping fees unless the item is damaged, defective, or the wrong product was sent. We recommend using a trackable shipping service to ensure your return is received.
  • Original Shipping Fees: Shipping costs paid at checkout are non-refundable, except in cases of defective products or order errors made by Goodbina.

8. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact our customer service team:

  • Email: info@goodbina.com
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States

9. Policy Updates

Goodbina reserves the right to update, amend, or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will reflect the most recent update. We encourage you to review this policy periodically to stay informed about our return procedures.

By making a purchase on zylocrypto.com, you acknowledge and accept the terms of this Refund and Returns Policy.